The Surge Institute
Last Revised: March 24, 2018
1 Eligibility Requirements
Surge does not knowingly collect or solicit Personal Information from anyone under the age of 13 or knowingly allow such persons to make donations. If we learn that we have collected Personal Information from anyone under the age of 13, we will delete that information.
2 Information We Collect
We collect certain personally identifiable information (collectively, “Personal Information”) you actively enter onto our online forms while using the Services.
2.1 Information We Collect From You
When you use the Services, we may collect information you provide via forms, surveys, applications or other online fields including:
- Any additional information submitted by you via forms, surveys, applications, or other online fields, including personal messages
2.2 Cookies and Other Technology
We may also use web beacons to access our cookies. A web beacon is an electronic file on a Web page that allows us to count users who have visited that page and to recognize users by accessing our cookies. Further, a web beacon can be used in HTML-formatted email to determine responses to our communications and measure their effectiveness. You can avoid web beacons by turning off HTML display and displaying only the text portion of your email.
Surge does not track users across third party websites, and therefore does not use or respond to “do not track” signals in your web browser. However, some third party websites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, certain website browsers allow you to set the DNT signal on your browser so that third parties (particularly advertisers) know you do not want to be tracked.
3 How We Use Your Information
3.1 To Provide the Services
We use the information that we collect from you to provide you with the Services, support and enhance your use of the Services, allow you to evaluate your eligibility for such products or services, to monitor which features of the Services are used most and to allow us to determine which features we need to focus on improving. If you choose to provide us with Personal Information, you consent to the transfer and storage of that information on our servers located in the United States.
When you provide us with Personal Information via any forms, surveys, applications, or other online fields on the Service, you consent to receive periodic informational or promotional mail or e-mail, including our newsletter, from Surge or from third parties on Surge’s behalf. You may opt-out of these communications at any time following the instructions set forth in the communications, or if no instructions are included, then by contacting us at the Contact Us information below.1
We use non-Personal Information collected from users of the Services in the aggregate, so that we can improve the Services and for business and administrative purposes.
3.2 Donor Information
1.1 Diagnose Website Problems
Surge uses your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer the Website. Your IP address is also used to gather broad demographic data. It is not stored or linked to your personal profile information, such as name or contact information.
1.2 Service-Related Announcements
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature.
1.3 Customer Service
4 Our Disclosure of Your Information
4.1 Aggregated Data
Surge may share aggregated usage and log data collected from users of the Services with third parties for industry analysis and demographic profiling, but such aggregated data will not include any Personal Information.
4.2 Third Party Service Providers
We may employ third party companies and individuals to facilitate our provision of the Service, to provide the Service on our behalf, provide customer support, perform Service-related services (e.g., payment processing, newsletter distribution, maintenance services, database management, web analytics and improvement of the Services’ features) or to assist us in analyzing how our Services are used. These third parties may have access to your Personal Information, but only to the extent needed to perform these tasks on our behalf. If you choose to donate on or through any such third party companies, the information may be used by such third parties, each pursuant to its own policies. There are also times when you provide information about yourself to us in areas of the Service that may be managed or participated in by third parties. While we will seek to require such third parties to follow appropriate privacy policies and will not authorize them to use this information except for the express purpose for which it is provided, we do not bear any responsibility for any actions or policies of third parties.
4.3 Law Enforcement
Surge cooperates with government and law enforcement officials, agencies and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials, agencies or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal processes (including but not limited to subpoenas), to protect the property and rights of Surge or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical or legally actionable activity.
4.4 Business Transfers
5 Updating Your Personal Information and Preferences
If your Personal Information changes, or if you no longer desire our Services, or if you wish to update your preferences to receive email or other communications from us, you may correct, delete inaccuracies, or amend your Personal Information and preferences by contacting us at MARKETING@SURGEINSTITUTE.ORG. We will use commercially reasonable efforts to respond to your access request within 30 days.
6 Retention of Personal Information
It is our policy to protect your data against unauthorized access or release. However, we cannot guarantee the security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet, and any information you transmit to Surge you do at your own risk.
8 Individual California Residents
California residents may choose to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes or choose to opt out of such disclosure. Our policy is not to disclose personal information collected online to a third party for directing marketing without your approval. To make a request or to opt out at any time, please contact us at MARKETING@SURGEINSTITUTE.ORG or the other contact information provided below. It is important to note that this opt-out does not prohibit disclosures made for non-marketing purposes.
9 Third Party Links
We may provide links to third party websites. If you follow links to sites not affiliated or controlled by Surge, you should review their privacy and security policies and other terms and conditions. Surge does not guarantee and is not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of their information.
11 Users Outside the United States
12 Contact us
935 W. Chestnut Street, 515, Chicago, IL 60642